Complete Guide to Entering and Completing the Kohl’s Customer Satisfaction Survey

Participating in the Kohl’s Customer Satisfaction Survey is a straightforward process. This guide will walk you through each step, ensuring your experience is smooth and your feedback is successfully submitted.

Step-by-Step Guide

1. Prepare Your Receipt

• Before you begin, make sure you have a recent Kohl’s receipt. The receipt should have an invitation to the survey along with an access code.

2. Go to the Survey Website

• Open your web browser and navigate to kohlsfeedback.com. This is the official site for the Kohl’s survey.

3. Enter the Access Code

• On your receipt, you’ll find a unique access code. Enter this code in the designated field on the survey homepage. This code validates that you’re a recent customer.

4. Choose Your Language

• The survey is typically available in English and Spanish. Select the language you are most comfortable with.

5. Start the Survey

• After entering the access code, click ‘Start’ to begin the survey. Be prepared to answer questions regarding your recent visit to Kohl’s.

6. Answer the Questions Honestly

• The survey includes questions about your shopping experience, such as the quality of customer service, cleanliness of the store, product availability, and overall satisfaction. Answer these questions honestly and thoroughly.

7. Provide Additional Feedback (Optional)

• Some sections of the survey may allow for open-ended feedback. Here, you can provide more detailed comments about your experience.

8. Submit Your Survey

• Once you’ve answered all the questions, submit your survey. Make sure you complete this step to ensure your feedback is received.

9. Receive Confirmation

• After submission, you’ll typically receive a confirmation message. This may include a validation code for a discount or a special offer as a thank you for participating.

10. Note Down Any Rewards

• If you receive a validation code for a discount or a special offer, write it down or take a screenshot. You’ll need this for your next visit to Kohl’s.

Conclusion

Your feedback is invaluable to Kohl’s, helping to improve customer service and your future shopping experiences. We thank you for taking the time to participate in the Kohl’s Customer Satisfaction Survey.